Terms of service

Who we are

Hello Future Labs is run by AJ, a sole trader based in Leicestershire, UK, working with clients worldwide. You can contact us at [email protected]. These terms apply to every service we offer, together with the details on each service page. We'll always carry out our work with reasonable care and skill.

Booking, previews and "from" prices

You can book and pay for any service online. Right after paying, you'll be asked a few questions about your business so we can get started. For services shown with a "from" price, you pay the starting price when you book, which covers everything listed on that service page. If your project needs more than that, we'll quote the extra in writing before doing it, and you can always choose to stick with the standard package. Free previews (for website makeovers) are exactly that: free, with no obligation to buy. A preview stays ours until you pay for the work, so please don't publish or reuse it before then.

Prices and payment

Our prices include everything listed on the service page. If VAT ever applies, it will be shown clearly before you pay. Fixed-price services are paid upfront online by card. For larger projects we may take a deposit to book your slot, with the balance due before your work goes live. Invoices are due within 7 days. Business clients who pay late may be charged statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Payments are processed securely by Stripe, and we never see or store your card details.

Christmas campaign

The £500 deposit reserves your town. The £1,500 balance is invoiced when your campaign is ready, and it goes live once that is paid. Campaigns run until Friday 18 December. You send customer messages from your own systems, to people who have agreed to hear from you.

Timings

Delivery times on each service page start once we have your go-ahead and everything we need from you, such as wording, photos, prices and access to your accounts. If we're waiting on information, the timeline moves with it. If we don't hear from you for 30 days after asking for something we need, we may close the project and invoice for the work done so far. We'll always tell you if anything changes on our side.

Changes

Every service includes 1 round of changes. Gather your changes into one list and we'll make them together. Extra rounds, new pages or work outside the original scope are quoted before we start, so there are never surprise costs.

Your part

You confirm that the information, logos, photos and wording you give us are accurate and that you have the right to use them. You're responsible for checking your website, posts and campaign messages before they go live, and for following any rules that apply to your industry. We never ask for your passwords. Please give us access using each platform's own invite or collaborator tools.

Monthly plans

The Hosting and care plan is paid monthly and you can cancel any time with 30 days' notice. Monthly content has a 3-month minimum, then continues monthly until you give 30 days' notice. Unused edits or posts don't roll over. You can cancel by emailing us or any time through the Manage my plan link at the bottom of every page.

Your right to cancel

If you're buying as a consumer, you have 14 days to cancel from the day you book. If you ask us to start work within those 14 days and then cancel, we'll refund what you paid minus the cost of work already done. Once the service is complete, the right to cancel ends. To cancel, email [email protected] with a clear statement that you want to cancel, or use the form at the bottom of this page. Business customers aren't covered by this right, but we'll always be fair.

Refunds

If we can't deliver what we promised, we'll put it right or give you a refund for the part not delivered. Deposits cover time we've reserved and work we've started, so they're only refundable if we cancel or if the law above applies.

Who owns what

Once you've paid in full, you own the final website content, logo and brand files we made for you. If we host your website, you can move it elsewhere whenever you like and we'll help. Fonts, photos and tools we use stay under their own licences. Until you've paid in full, the work remains ours. We may show your finished work in our portfolio unless you ask us not to.

AI tools

We use AI tools to help with writing, design and research, and a person checks everything before it reaches you. We never put your private customer data into AI tools without your agreement.

Results

We'll do our best work to help you get found and win customers, but no one can guarantee search rankings, AI recommendations, followers or sales, so we don't.

Our liability

We're responsible for losses that are a foreseeable result of us breaking these terms. Apart from where the law doesn't allow it, our total liability is limited to the amount you paid for the service concerned, and we're not responsible for lost profits or business. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law, and nothing here affects your legal rights as a consumer.

Ending the agreement

Either of us can end an agreement if the other seriously breaks these terms and doesn't put it right within 14 days of being asked. We may pause or stop work if a payment is overdue. If an agreement ends, you pay for work done up to that point, and we'll hand over anything you've paid for.

Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies to your booking. For monthly plans, we'll give you at least 30 days' notice of any change that affects you, and you can cancel before it applies.

Your information

We look after your information as described in our privacy notice.

Complaints

If you're unhappy with anything, email [email protected] and we'll reply within 2 working days and try to sort it quickly.

The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also use your local courts.

Last updated: November 2026.